29999 Privacy Policy –
Your Data, Your Rights, Our Commitment

01 Who We Are

29999 is an online gaming platform operated for players in Bangladesh. We offer casino games, live dealer tables, sports betting and the D&T Ranking loyalty programme. Our platform is accessible via web browser and through the dedicated 29999 mobile app.

For the purposes of this Privacy Policy, 29999 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how 29999 handles your data, you can contact us at any time using the details in Section 13.

02 Data We Collect

29999 collects only the personal data that is necessary to provide you with a safe, fair and functional gaming experience. The table below summarises the categories of data we collect and why each category is needed.

03 How We Collect Your Data

29999 collects your personal data through several channels, all of which are designed to be transparent and proportionate. We never collect data through deceptive means or without a legitimate purpose.

• Direct registration: When you create your 29999 account, you provide your name, contact details and date of birth directly through the registration form.
• Identity verification: When you submit KYC documents — such as a national ID card or passport — to verify your age and identity before withdrawals.
• Payment transactions: When you make a deposit or withdrawal via bKash, Nagad or Rocket, transaction reference data is passed to us by the payment provider.
• Platform usage: Automatically, as you browse and use the 29999 platform. This includes technical data such as your IP address, device information and session activity.
• Cookies and tracking: Through cookies and similar technologies placed on your device when you visit the 29999 website or use the app. See Section 7 for full details.
• Customer support: When you contact 29999 via live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
• Third-party sources: In limited cases, 29999 may receive data about you from fraud prevention agencies or identity verification services to help us confirm your identity and protect your account.

04 Why We Use Your Data

Every use of your personal data by 29999 has a specific, documented purpose. We do not process your data for any purpose that is incompatible with the reasons listed below.

• To create and manage your 29999 account and verify your identity and age.
• To process your deposits and withdrawals in BDT via your chosen payment method.
• To provide you with access to all games and features on the 29999 platform, including Caishen Wins, Blackjack, Wild Bounty Showdown, Jackpot Bingo, Sports Betting and Single Deck Blackjack.
• To operate the D&T Ranking loyalty programme and calculate your points and rewards accurately.
• To detect and prevent fraud, money laundering, bonus abuse and other prohibited activities.
• To comply with our age verification and responsible gaming obligations.
• To provide customer support and resolve any disputes or complaints you raise.
• To send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• To send you promotional communications about 29999 offers and new games — but only if you have opted in to receive them.
• To analyse platform usage and improve the 29999 experience for all players.

05 Legal Basis for Processing

29999 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to provide you with the services you have signed up for — including account management, game access and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks and responsible gaming requirements.
• Legitimate interests: Processing that is necessary for 29999's legitimate business interests, such as fraud prevention, platform security and improving the user experience — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

29999 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are bound by strict data protection obligations.

• Payment providers: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: When KYC verification is required, your identity documents may be shared with a certified verification partner to confirm your age and identity.
• Fraud prevention agencies: In cases where fraudulent activity is suspected, 29999 may share relevant data with fraud prevention organisations to protect the platform and its players.
• Technology service providers: Companies that help us operate the 29999 platform — such as cloud hosting providers, analytics tools and customer support software — may process data on our behalf under strict data processing agreements.
• Legal authorities: 29999 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order or other legal process.

07 Cookies and Tracking Technologies

29999 uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you use the platform.

The types of cookies used by 29999 are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and game lobby layout. Disabling these may affect your experience.
• Analytics cookies: Help us understand how players use the 29999 platform — which pages are visited most, where players drop off and how features are used. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and unusual login behaviour monitoring.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the 29999 platform. The 29999 mobile app uses equivalent device-level tracking technologies governed by the same principles.

08 Data Retention

29999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, 29999 will begin the deletion process for data that is not subject to a mandatory retention period.

09 Your Privacy Rights

As a 29999 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team using the details in Section 13.

• Right of access: You can request a copy of all personal data that 29999 holds about you. We will provide this within 30 days of receiving your request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly from your account settings.
• Right to erasure: You can request that 29999 delete your personal data. We will action this request where there is no legal obligation requiring us to retain the data.
• Right to restrict processing: In certain circumstances, you can ask 29999 to limit how we use your data while a dispute or query is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to object: You can object to 29999 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

10 Data Security

29999 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or disclosure.

• All data transmitted between your device and the 29999 platform is encrypted using SSL/TLS protocols.
• Passwords are stored as salted cryptographic hashes — never in plain text.
• Access to personal data within 29999 is restricted to staff who need it to perform their job functions, and is governed by strict internal access controls.
• 29999 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Our servers are hosted in secure data centres with physical access controls, redundant power supplies and continuous monitoring.
• In the event of a data breach that poses a risk to your rights, 29999 will notify affected players and relevant authorities as required by applicable law.

11 Children's Privacy

The 29999 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 29999 or provided us with personal data, please contact our support team immediately.

Upon receiving a verified report of underage use, 29999 will immediately suspend the relevant account, delete any personal data collected from the minor and, where applicable, return any funds deposited. We take underage gambling extremely seriously and have age verification measures in place at registration and at the point of first withdrawal.

12 Updates to This Privacy Policy

29999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we use your personal data, 29999 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the 29999 platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

We recommend checking this page periodically so you are always aware of how 29999 handles your personal information. If you have any concerns about a change to this policy, contact our support team before continuing to use the platform.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 29999 has handled your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live chat: Available directly on the 29999 platform — the fastest way to get a response for urgent queries.
• Email: [email protected] — we aim to respond to all email queries within 24 hours.
• Data requests: To submit a formal data access, correction or deletion request, email us with the subject line "Data Rights Request" and include your registered account details.